I have worked with this company for 9 years, with changes to service personnel, but still the same owner. They are some of the best people to work with. When I call for service on our copier they are always looking to get there as soon as they can. One time I had a deadline and my copier was down and I called them up to see if I could use a copier in their office and they said come right on over. Duke has personally come and delivered a copier for our use, for a few weeks, to make high speed copies. I have enjoyed working with BES and would recommend them!